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Off-Campus Library Support: Technical Support

Library resources and services in support of our off-campus and online students and faculty.

Contact Us

8:00 am to 5:00 pm
903-510-3149   Ref. Librarian

7:30 am to Closing

903-510-2502  Circulation Desk

Technical Requirements


  • Be sure to have Java enabled on your computer.
  •  Don't have it on your computer? Download it free at
  • If you don't want the Google toolbar to download with Java, uncheck the box beside the Google toolbar option. 

Internet Explorer

  • Make sure your browser settings are set to allow cookies.
  • If you're asked for a username and password, try lowering your privacy settings. Go to Tools>Internet Options>Privacy>Set bar to low setting>Click Apply and Ok.
  • Firewalls and security programs such as Norton and McAfee, and pop-up blockers may interfere with access. You may need to disable these while searching the databases.


  • Click on the black horizontal lines in the upper right corner of the page and select Settings.
  • Scroll near the bottom of the page and choose Show Advanced Settings.
  • Choose Privacy and then Content Settings to make sure the Block Third-Party Cookies and Site Data box is not checked.

Mozilla Firefox

  • Choose the Settings icon at the bottom of the homepage.
  • Select the Content option from the box and uncheck Block Pop-up Windows.

Still Can't Access the Databases?

The TJC IT Service Desk offers support to students and faculty for more advanced technical issues. Please call 903-510-3269.

 Web Browsers

For optimal access, security, and viewing of our website, we recommend using the latest version of your web browser.  Check the links below for the latest updates.

If you're using AOL, we recommend opening a browser such as Internet Explorer or Firefox after you've connected.  AOL users commonly experience problems connecting due to privacy and firewall issues.

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Leif Pierson